Category Archives: Ticker Tape

Telephone System

We are aware that you are experiencing problems whilst calling the Practice. We apologise for the technical error that is currently under investigation by the telecoms provider and we hope to have a solution very soon. We encourage you to use eConsult from the Practice website, to avoid calling the reception team and a quicker response.

New Appointment Booking System

From Monday 08 March 2021 we will be using a new appointment booking system. We will be offering same day appointments with clinicians that you will be able to book from 09.00 am everyday. Please call at 09.00am to book a same day appointment, or alternatively to pre-book an appointment please download SystmOnline app. We encourage you to use eConsult from the Practice website which will not require you to call reception.

You will still be able to pre-book appointments for the Practice Nurse and Healthcare Assistant.


Face covering exemptions

Although we strongly recommend that all our patients and the general public wear a face covering/mask in line with the government advice, we understand that some people will struggle to use them.

Unfortunately we DO NOT provide exemption letters however the links below may be of some use.

Government advice re: GP letters:

Face-Mask-Exemption-Letter Request

Learning disability exemption cards:


TFL and public transport exemption cards:

Public transport face-covering-exemption-card


Patient Participation Group (PPG)

The Crompton Health Centre would like to invite its patients to join their Patient Participation Group.

Our Patient Participation Group is a small group of patients and GP practice staff who meet to discuss ways to contribute to the shaping of the health services provided in the community, share information and gain the patient perspective on how we provide our services. This is particularly important, with the new changes being made to the NHS, in helping us deliver services by placing the patient voice at the centre.

We feel that you have the knowledge, passion and capability to represent our patient population, and hope that you will consider being a member of the group.

We would greatly appreciate your support.

If you are interested in joining our PPG, please contact the Reception Team on 020 77237789 and leave your contact details.

PPG meeting minutes 07 October 2019

PPG meeting minutes 26 June 2019

PPG meeting minutes 18 April 2019


Useful information


If you or someone you know is suffering from domestic violence please visit the following websites for help and adviceor contact us at the surgery


If you have concerns about abuse of children or an adult please visit the following websites for further information or if the person is in immediate danger call 999.

Safeguarding Adults Helpline

Speaking to someone about suspected abuse can help to solve problems.
The Safeguarding Adults Helpline: 020 7641 2176 is open Monday to Friday from 9am until 5pm (except Bank Holidays).
Outside these hours, please call: 020 7641 6000

Contacts for Safeguarding: Westminster

To report a concern about a child or young person in Westminster please contact:

Westminster Access Team – Tel: 020 7641 4000
(Out of hours – 020 7641 6000)

Coronavirus (Covid-19)

COVID-19 NEWS – UPDATED 22.05.2020


The NHS in North West London and Public Health England (are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.

If you have symptoms associated with coronavirus including a new continuous cough/high temperature/loss of smell or taste, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they’re at home for longer than 14 days. The most up-to-date public guidance is always online at

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

More information available:



We would like to inform you that from Monday 16th March 2020 all appointment requests to see a doctor or nurse will be triaged by phone. The reception staff will ask for your contact telephone number and a brief message to enable the doctor or nurse to prioritise calls according to clinical need. If the clinician decides that it is safe and appropriate for you to be seen face to face, he or she will arrange this with you, usually on the same day.

If you are asked to come to the surgery please wear a mask and gloves if you have them; masks and gloves will be provided if you do not have your own.

Please do not arrive to the appointment early.

Upon arrival at the surgery the clinician will check your temperature and ask you some screenign questions.


We are taking prescription requests over the phone – please nominate a pharmacy where you would like us to send your prescription.

Where possible please use our online prescription request service  which will save you time in a call queue.

Thank you for your understanding and cooperation.


Primary care staff across each borough will be able to access your full medical record without consent during the COVID-19 pandemic but will only do so when this is necessary to provide you with care. They will be required to use a smart card which confirms their identity, and which limits their access and actions to those appropriate for their role. They will all have been trained to understand their professional and legal responsibilities in providing you with care.


Please see advice for patients that are currently living outside of our catchment area below

Out of area registered patients 10.04.2020


Medical certificate guidance