Crompton

Medical Centre

Contact us

Appointments

Accessing the care you need

Appointments may be booked in several ways:

Online

Patients can book appointments up to 4 weeks in advance using online services.

By phone

Patients can book an appointment by calling reception on 020 7723 7789.

In person

Patients can visit the surgery and book an appointment with the receptionist.

Find Address Here

Book an appointment using the NHS e-Referral Service

If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe, and secure.

You’ll need:

  • the booking reference number stated on your booking letter
  • the password or access code you were given by the person or organisation that referred you (for example, your GP practice)

If you have been referred but don’t have your booking reference number or a password or access code, please contact the person or organisation that referred you.

Please visit this link for how to:

  • check your appointment details
  • change your appointment
  • cancel your appointment
  • cancel your referral

For more information, read about what happens when you’re referred.

Frequently asked questions

In some cases, you’ll have more than 1 clinic or hospital to choose from. The list of options will be the same if you book online or over the phone.

Before you select your clinic and appointment slot, consider all the options.

For example:

  • How long do I have to wait for my first appointment?
  • How quickly can I start my treatment?
  • How far away is the hospital or clinic?

In most cases, you have the legal right to choose the hospital or service you’d like to go to.

This will include many private hospitals, as long as they provide services to the NHS.

Learn more about your choices in the NHS.

If you want to be seen at a hospital or clinic, you’ll need to speak to your GP.

They’ll help you decide what care is best for you and make any necessary referrals.

Find out more about GP referrals

We do understand that sometimes you may forget your appointment, or that other important incidents happen and that you sometimes no longer need the appointment. We ask that if you cannot attend appointments for any reason please inform us as soon as possible.

You can cancel your appointments by:

– Call us at 020 7723 7789

– Cancel via SystemOnline

– Send us an email.

– Enquire at reception if you do not have access to our Online Services.

Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.

Need to see a GP or nurse in the evening or at the weekend?

You can arrange out of hours appointments with a GP or practice nurse at the following hubs:

South Westminster Centre for Health,

St Georges House, 82 Vincent Square,

London, SW1P 2PF (nearest tube: Pimlico)

Monday to Friday: 6.30 pm to 8 pm

Saturdays: 9 am to 4 pm

Connaught Square Practice
41 Connaught Square,
London,
W2 2HL
Monday to Friday: 6.30 pm-8 pm
Saturday: 10 am-5 pm

A remote telephone clinic also operates during weekdays 6.30 pm-8 pm and 9 am-5 pm on Saturdays.

These appointments are bookable via telephone and in person at the surgery. There are NO walk-in appointments.

Whenever possible we ask you to come to the surgery for appointments as we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery as we can see three or four patients in the surgery in the time it takes to do one home visit.

If you are too unwell to come in please try to phone before 11:00am. If you are unsure whether you need a visit, reception can arrange for you to get advice from one of the doctors. If the doctor feels your problem would be appropriately dealt with in the surgery then you will be offered an appointment and the home visit request declined.

Please note that the timing of a visit cannot be guaranteed.

NHS 111

If you are very unwell and you cannot wait until the surgery is open, please call NHS 111 and they can give you advice about what sort of care you need. They are also able to organise an emergency appointment or an ambulance if appropriate. The NHS 111 service is staffed by a team of fully trained advisers supported by experienced nurses, pharmacists and doctors.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When To Use It

You should use the NHS 111 service if you require urgent medical help but it is not a life threatening situation.  Call 111 if:

  • You require fast medical assistance but it is not a 999 emergency.
  • You think you may need to go to A&E or require another NHS provided urgent care service.
  • You are unable to call a GP and/or do not know who to call.
  • You  require health information or reassurance about the next step.

Accident and Emergency (A&E)

An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:

Less severe injuries can be treated in urgent care centres or minor injuries units. A&E is not an alternative to a GP appointment.

St Mary’s Hospital
Praed Street,
London,
W2 1NY

Phone 020 3312 6330

What are Urgent Care Centres?

Urgent Care Centres treat a variety of conditions that are too urgent to wait for a GP appointment (usually 48 hours) but do not need emergency treatment at an A&E.

The centre treats minor injuries and illnesses that require urgent treatment including:

  • Minor illnesses
  • Cuts and grazes
  • Minor scalds and burns
  • Strains and sprains
  • Bites and stings
  • Minor head injuries
  • Ear and throat infections
  • Minor skin infections/rashes
  • Minor eye conditions/infections
  • Stomach pains
  • Suspected fractures

Where’s my nearest UCC?

St Mary’s Hospital
Praed Street,
London,
W2 1NY

Phone 020 3312 6666

Eye Emergency

The A&E department is not the first point of contact for eye problems. As such if your eye problem is not an emergency you should see your Optician or GP who will refer you to one of our specialist clinics if necessary. A&E is not for second opinions, repeat prescriptions or non-urgent problems such as dry eyes, itchy eyes, hay fever and cataracts.  Please see our local Eye Hospitals below:

Western Eye Hospital
153-173 Marylebone Road,
London,
NW1 5QH,
0203 312 6666

Moorfields Eye Hospital
162 City Road
London
EC1V 2PD

0207 253 3411

Soho NHS Walk In Centre

Soho NHS Walk-in Centre provides a range of walk-in services, including minor injuries (sprains, bites, minor burns, ear irrigation), contraceptive advice and emergency contraception.

Please note:

  • Children under 16 are not seen in the walk-in Centre
  • Pregnant women are not seen in the walk-in Centre
  • Emergency contraception is provided for all ages
  • Contraception and other family planning services are not provided

Address

1 Frith St,
Soho,
London,
W1D 3HZ

Phone 020 7534 6500